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Where do I find log locations for SA Server/IDConfirm 1000?

Applies to

SA Server/IDConfirm 1000 All Versions

Content

The logs are located as listed below (default location).

C:\Program Files\Gemalto\SAServer\AuthenticationServer\webapps\saserver\WEB-INF\logs (for 4.x versions only)

C:\Program Files\Gemalto\SAServer\AuthenticationServer\logs (for 5.x versions)

C:\Program Files\Gemalto\SAServer\AuthenticationServer\temp\saserver_logs (for 5.x versions)

The logs can also be accessed via the admin portal : HTTPS://servername/saserver/adminportal

System Administration > Manage logs > Download log files (application logs)

Note

On 64 bit operating systems the path starts with C:\Program files(x86)

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