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My reader is not working correctly what kind of information should I provide to the support team?

The basic information for the Gemalto support team is the SmartDiag report.
You can find the Smart Diag tool and the procedure how to generate a report on the Gemalto support site:
http://support.gemalto.com/index.php?id=download_tools

Before generating the report please download and install the latest drivers from the Gemalto support website:
http://support.gemalto.com/index.php?id=download

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