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Last update: 05/16/2013.

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  1. PageHome 
  2. FolderProducts-FAQs 
    1. FolderIDGo 300-Classic Client 
      1. PageNews, General Info 
      2. FolderFAQ 
        1. PageI have a Resource Manager error in the SmartDiag tool 
        2. PageHow to perform a clean reinstallation of Classic Client ? 
        3. PageThere is an exclamation mark on my smart card reader in the Classic Client Toolbox. 
        4. PageThe SmartDiag tool displays "Unregistered Card" or "Mute Card". 
        5. PageSince I installed Classic Client, my cards from other vendors do not work, their certificates are no longer accessible. 
        6. PageWhat is the role of the “Register All” button in the Classic Client Toolbox? 
        7. PageWhat is the role of the Diagnosis button in the Classic Client Toolbox? 
        8. PageI have just renewed my card / certificates and it does not work. 
        9. PageIf I remove my certificates from the Firefox store, they are removed from the card. 
        10. PageHow can I use Classic Client in a Citrix or Terminal Service environment? 
        11. PageI get a "Gemalto Localization System" warning when my computer boots up. 
        12. PageI get an "Error code 126" error at computer boot up. 
        13. PageMy smart card is not full and I cannot enroll new certificates. 
        14. PageWhere can I download Classic Client 
        15. PageWhy does my card have several names or ATRs in the SmartDiag tool? 
        16. PageI get the error “Operation Failed” when trying to create a user setup under Windows 7 
        17. PageI get the error “This Installation package is not supported by the processor type” when trying to install Classic Client 
      3. PageTroubleshooter 
    2. FolderIDPrime .NET 
      1. PageNews, General Info 
      2. FolderFAQ 
        1. PageI have a Resource Manager error in the SmartDiag tool 
        2. PageIs the IDPrime .NET card natively supported on all Windows platform? 
        3. PageWhat tools are available to test the IDPrime .NET card? 
        4. PageDoes the IDPrime .NET card support single sign-on? 
        5. PageDoes IDPrime .NET card work with applications through PKCS#11 layer? 
        6. PageHow can I register the PKCS#11 library in the Firefox? 
        7. PageHow can I import a certificate onto the IDPrime .NET card? 
        8. PageWhat can I do if I can’t see the certificate in the Internet Explorer or Outlook? 
        9. PageHow is the IDPrime .NET Bio card different from the IDPrime .NET card? 
        10. PageWhat do I need to if I want to use my fingerprint to log onto the workstation? 
        11. PageDoes ID Prime .NET card support non-Windows system? 
        12. PageHow can I unblock the PIN on the card? 
        13. PageI have blocked the admin key of the card. What can I do? 
        14. PageWhere can I download the minidriver for IDPrime .NET smart cards 
        15. PageWhere can I download the PKCS#11 libraries or the Bio solution for IDPrime .NET smart cards 
        16. PageHow to change PIN in a IDPrime .NET card? 
        17. PageWhich version of the minidriver specifications does my IDPrime .NET smart card comply to? 
        18. PageCan I force the PIN change action at the first IDPrime .NET card use? 
        19. PageCan I use PIN Pad for Secure Pin Entry for IDPrime .NET card? 
      3. PageTroubleshooter 
    3. FolderIDConfirm 1000 (SA S) 
      1. PageNews, General Info 
      2. FolderFAQ 
        1. PageHow to change the First Administrator LDAP password 
        2. PageWhere do I find log locations for SA Server/IDConfirm 1000? 
        3. PageWhat is the license.lic file, what does it do, and where is it located? 
        4. PageHow to disable password only authentication on the SA Server/IDConfirm 1000 IAS agent 
        5. PageHow to enable SConnect on SA Server/IDConfirm 1000? 
        6. PageIs it possible to change the license code in SA Server 5.2/IDConfirm 1000 without reinstalling it again? 
        7. PageAfter migration from SAS 4.0/IDConfirm 1000 4 to SAS 5.2/IDConfirm 1000 authentication fails after successful migration. 
        8. PageWhere do I get the PBE password for PSKC provisioning? 
        9. PageWhat if a user’s Time-Based token is out of synchronization and the Re-sync option in SA Server/IDConfirm 1000 User Portal does not work? (For administrators) 
        10. PageSA Server/IDConfirm 1000 installer (in the SetupPortal Web page) cannot reach my Oracle database previously created by the official SQL scripts 
        11. PageHow to use SConnect when accessing SA Server/IDConfirm 1000 through an authenticated proxy 
        12. PageHow to change the default database login/password in SAServer/IDConfirm 1000 configuration 
        13. PageHow to change the database password when installing SAServer/ID Confirm 1000 in the default mode 
        14. PageHow to change the password of the SSM key store in SAServer / ID Confirm 1000 
        15. PageHow to send an SMS behind a proxy with SA Server 
        16. PageHow to perform an unattended installation of SA Server/IDConfirm 1000 
        17. PageHow to delete a device from SA Server using the Web API 
        18. PageI get a “User password is required for authentication” (error message) 
        19. PageHow do you change the application’s URL or Port (enable SSL) without reinstalling the IDConfirm 1000 (SA Server)? 
        20. PageHow to edit the list of configuration files that can be edited through the SA Server/IDConfirm 1000 Customer Care Portal 
        21. PageHow to perform an unattended installation of SA Server/IDConfirm 1000 Standalone User Portal 
        22. PageHow to add a line break in SA Server/IDConfirm 1000 SMS templates 
        23. PageHow to generate a CA/SSL certificate for SConnect? 
    4. FolderEzio eSigner 
      1. PageNews, General Info 
      2. FolderFAQ 
        1. PageI have got a "PKCS#11 dynamic library not found" issue when trying to make a signature with eSigner. (copy 1) 
        2. PageThe eSigner button is greyed out 
        3. PageI have a “Invalid Certificate” error when trying to sign with eSigner 
        4. PageI get the error “The specified file is not a registry script” when trying to launch the config.reg file 
        5. PageModification to the config.reg file are not applied to Firefox 
        6. PageWhere can I download eSigner 
        7. PageThe eSigner "Sign and Submit" dialog box does not appear when I want to make a signature 
        8. PageI have a “No certificate store found” error or “Unable to find a certificate store” when trying to sign with eSigner 
        9. PageHow to get eSigner version on a Mac ? 
        10. PageHow do I install the eSigner module for Firefox and Chrome on Windows? 
      3. PageTroubleshooter 
    5. FolderReaders and Tokens 
      1. PageNews, General Info 
      2. FolderFAQ 
        1. PageAre the Prox readers compatible with Linux? 
        2. PageHow to install a GemPC430 card reader on Vista? 
        3. PageWhere can I find the FAQ for TODOS Argos Mini II? 
        4. PageHow to repair/recover the smart card service on Windows OS? 
        5. PageWhat kind of API is available for Gemalto readers? 
        6. PageDo the GemCore based readers support synchronous (or memory) cards? 
        7. PageHow to start the Plug and Play service? 
        8. PageHow to install the PC Link card reader drivers under Linux? 
        9. PageHow to connect a GemCore410-EMV to a PC ? 
        10. PageHow to generate a driver installation logfile when using a MSI installer? 
        11. PageWhat kind of information should I provide to the support team? 
        12. PageI get a 'CODE 12' error when I want to install a PC Card reader on my laptop. 
        13. PageWhere can I find the Windows CE driver for XScale and ARM microprocessors? 
        14. PageHow to install a Gemalto card reader under Win CE? 
        15. PageHow to install Gemalto reader drivers on an XP Embedded Operating System? 
        16. PageHow to develop applications interfacing with serial GemCore based readers? 
        17. PageHow to generate a SmartDiag report? 
      3. PageTroubleshooter 
    6. FolderOther Products 
      1. PageNews, General Info 
      2. FolderIDGo 200-Access Client 
        1. FolderFAQ 
          1. PageI have a Resource Manager error in the SmartDiag tool 
          2. PageWhat kinds of cards are supported by Access Client 
          3. PageDoes Access Client support Linux platform? 
          4. PageI want to be able to enter a PIN once and access different applications without having to enter the PIN again. Does Access Client support such feature? 
          5. PageWhen I try to connect to the card using one of the AC tools, it says ‘the card is not recognized’. I know the card is supported by AC. How can I make it work? 
          6. PageHow do I unblock the card? 
          7. PageI’m having a problem connecting to the card. What troubleshooting tool can I use? 
          8. PageHow can I use the card with FireFox? 
          9. PageCan I install the Access Client on multiple machines from the command line? 
          10. PageI have a Pinpad reader. Does Access Client support secure PIN entry? 
          11. PageI have a p12 certificate I want to import onto the card. How can I do it? 
          12. PageIs there an Access Client version for MacOS? 
  3. FolderDownload 
    1. FolderDrivers 
      1. FolderPC-Link Readers 
        1. FolderIDBridge CT20 
          1. PageReadme for USB CCID PC/SC driver for Windows CE 4.x and 5.0 
          2. PageReadme for USB CCID PC/SC driver for Windows CE 5.0 
          3. PageReadme for USB Mac OSX Panther CCID PC/SC driver 
        2. FolderIDBridge CT30 
          1. PageReadme for USB CCID PC/SC driver for Windows CE 4.x And 5.0. 
          2. PageReadme for USB CCID PC/SC driver for Windows CE 5.0. 
          3. PageReadme for the PC USB Mac OS X Panther PC/SC CCID driver 
        3. FolderIDBridge CT40 
          1. PageReadme for USB CCID PC/SC driver for Windows CE 4.x and 5.0 
          2. PageReadme for USB CCID PC/SC driver for Windows CE 5.0 
          3. PageReadme for the PC USB MacOS X Panther PC/SC CCID driver 
        4. PageIDBridge CT500 
        5. PageIDBridge CT510 
        6. PageIDBridge CT700 
        7. PageIDBridge CT710 
        8. FolderIDBridge K30, IDBridge K50 
          1. PageReadme for USB CCID PC/SC driver for Windows CE 4.1 and 4.2 
          2. PageReadme for USB CCID PC/SC driver for Windows CE 5.0 
          3. PageReadme for the Mac OS X Tiger PC/SC CCID class driver 
        9. PageArgos Mini II 
        10. FolderGemPC400 
          1. PageReadme for GemPC400 PC/SC driver for Windows 2000 
          2. PageReadme for GemPC400 PC/SC driver for Windows XP 
          3. PageReadme for GemPC400 PC/SC driver for Windows Server 2003 
        11. FolderGemPC410 
          1. PageReadme for GemPC410 PC/SC driver for Windows 2000/XP 
          2. PageReadme for GemPC410 PC/SC driver for Windows Server 2003 
          3. PageReadme for GemPC410 PC/SC driver for Windows NT4 
          4. PageReadme for GemPC410 PC/SC driver for Windows 95, 98 and ME 
        12. FolderGemPC410-FD 
          1. PageReadme for GemPC410 PC/SC driver for Windows 2000/XP 
          2. PageReadme for GemPC410 PC/SC driver for Windows Server 2003 
          3. PageReadme for GemPC410 PC/SC driver for Windows NT4 
          4. PageReadme for GemPC410 PC/SC driver for Windows 95, 98 and ME 
        13. FolderGemPC410-SL 
          1. PageReadme for GemPC410 PC/SC driver for Windows 2000/XP 
          2. PageReadme for GemPC410 PC/SC driver for Windows Server 2003 
          3. PageReadme for GemPC410 PC/SC driver for Windows NT4 
          4. PageReadme for GemPC410 PC/SC driver for Windows 95, 98, ME 
        14. FolderGemPC413 
          1. PageReadme for GemPC413 PC/SC driver for Windows 2000 
          2. PageReadme for GemPC413 PC/SC driver for Windows XP 
          3. PageReadme for GemPC413 PC/SC driver for Windows NT4 
          4. PageReadme for GemPC413 PC/SC driver for Windows 98 
          5. PageReadme for GemPC413 PC/SC driver for Windows 98SE 
          6. PageReadme for GemPC413 PC/SC driver for Windows ME 
          7. PageReadme for GemPC413 PC/SC driver for Windows 95 
        15. FolderGemPC430 
          1. PageReadme for GemPC430 PC/SC driver for Windows 2000 
          2. PageReadme for GemPC430 PC/SC driver for Windows XP 
          3. PageReadme for GemPC430 PC/SC driver for Windows Server 2003 
          4. PageReadme for GemPC430 PC/SC driver for Windows 98 
          5. PageReadme for GemPC430 PC/SC driver for Windows 98SE 
          6. PageReadme for GemPC430 PC/SC driver for Windows ME 
        16. FolderGemPC433-SL 
          1. PageReadme for GemPC433 PC/SC driver for Windows 2000 Professional 
          2. PageReadme for GemPC433 PC/SC driver for Windows XP 
          3. PageReadme for GemPC433 PC/SC driver for Windows Server 2003 
          4. PageReadme for GemPC433 PC/SC driver for Windows 98 
          5. PageReadme for GemPC433 PC/SC driver for Windows 98SE 
          6. PageReadme for GemPC433 PC/SC driver for Windows ME 
        17. FolderGemPC433-SW 
          1. PageReadme for GemPC433 PC/SC driver for Windows 2000 Professional 
          2. PageReadme for GemPC433 PC/SC driver for Windows XP 
          3. PageReadme for GemPC433 PC/SC driver for Windows Server 2003 
          4. PageReadme for GemPC433 PC/SC driver for Windows 98 
          5. PageReadme for GemPC433 PC/SC driver for Windows 98SE 
          6. PageReadme for GemPC433 PC/SC driver for Windows ME 
        18. FolderPC Serial SL 
          1. PageReadme for PC Twin Serial and PC Serial PC/SC driver for Windows 2000/XP/Server2003. 
          2. PageReadme for PC Twin Serial and PC Serial PC/SC driver for Windows NT4 
          3. PageReadme for PC Twin Serial and PC Serial PC/SC driver for Windows 98/98SE/ME 
          4. PageReadme for PC Twin Serial and PC Serial PC/SC driver for Windows 95 
      2. PageGemCore Reader 
      3. FolderContactless Readers 
        1. PageIDBridge CL10, IDBridge CL20 
        2. PageIDBridge CL300, IDBridge CL3000 
        3. PageProx-PU/CU 
      4. FolderMulti Applic. Term. 
        1. PageReader Sealys-Vitale 
        2. PageReader Gemscope / SESAM-Vitale 
        3. PageGCR 5500-D eHealth Terminal – eHealth-BCS Modus 
        4. PageGCR 5500-D eHealth Terminal – eHealth (SICCT) Modus 
      5. FolderTokens 
        1. FolderIDBridge K30, IDBridge K50 
          1. PageReadme for USB CCID PC/SC driver for Windows CE 4.x and 5.0 
          2. PageReadme for USB CCID PC/SC driver for Windows CE 5.0 
          3. PageReadme for the PC USB Mac OSX Panther PC/SC CCID driver 
        2. PageUSB OTP Token V1 (Reflex 570) 
        3. PageUSB Key Token V1 (Reflex 531/e-gate smart card) 
        4. PageUSB Shell Token V1 (Reflex 530-2) 
        5. FolderUSB eSeal Token V2 
          1. PageReadme for USB CCID PC/SC driver for Windows CE 4.x and 5.0 
          2. PageReadme for USB CCID PC/SC driver for Windows CE 5.0 
          3. PageReadme for the PC USB Mac OSX Panther PC/SC CCID driver 
    2. PageTools 
    3. PageAPIs 
  4. FolderContracts 
    1. PageSupport Manager Support Manager
    2. PageCall Tracking Tool 
  5. FolderLinks 
    1. PageGemalto 
    2. PageWebstore 
    3. PageDeveloper Network 
    4. PageTraining 
    5. PageJust Ask Gemalto 
    6. PageOur Blogs 

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