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How do I unblock the card?

Applies to

Access Client

Content

A smart card becomes blocked if the user enters the wrong PIN consecutively more than the allowable number of times. (This number depends upon a personalization parameter set on the card.)  Access Client provides a few tools to unblock the blocked card.

  • COVE Admin tool: You can unblock the user PIN under the PIN tab
  • CMC tool: You can unblock the user PIN under the PIN tab
  • Help Desk Unblock tool: This feature allows the user to unblock a smart card if he or she cannot log on to the system because the smart card is blocked.
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