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There is an exclamation mark on my smart card reader in the Classic Client Toolbox.

Applies to

All Classic Client versions on Microsoft Operating Systems


This exclamation mark means that Classic Client detects your smart card but does not recognize it.

First check that the SmartDiag tool is able to recognize the smart card by following this procedure: The SmartDiag tool displays "Unregistered Card".

If the SmartDiag tool does recognize your card then Classic Client may not be configured to support this smart card type. Contact your administrator to get a user setup of Classic Client that supports your card applet.

More information

GPK cards were natively supported by the Classic Client administrator setup. In the latest versions of Classic Client a user setup needs to be created to support these cards.


Modifications to the operating system can lead to unrecoverable errors. Modifications are reserved to advanced users. If you do not feel confident we recommend creating a System Restore Point before performing changes.

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