Gemalto provides a wide range of support services. Our Silver, Gold and Platinum contracts have been built to match your needs.
If you are interested in purchasing a support contract click >> here << to contact our support manager.
|Access to Technical Support||✔||✔||✔|
|Dedicated Service Ressources||Optional||✔|
|Response Time Commitment||✔||✔||✔|
|Resolution Time Commitment||✔|
|24/7 Support and Maintenance||✔||✔|
|New Feature Release||✔|
|Customer Service Requests Reports||Optional||✔|
|On-site Intervention||On request|
|On-site Software Deployment||On request|