Contractual Support

Gemalto provides a wide range of support services. Our Silver, Gold and Platinum contracts have been built to match your needs.

If you are interested in purchasing a support contract click >> here << to contact our support manager.

Proposed Services Silver Gold Platinum
Access to Technical Support
Dedicated Service Ressources   Optional
Steering Committee
Incident Investigation
Response Time Commitment
Resolution Time Commitment
24/7 Support and Maintenance
Corrective Release
New Feature Release
Customer Service Requests Reports Optional
Optional Services
On-site Intervention On request
On-site Software Deployment On request

Latest updated pages