Contractual Support

Gemalto provides a wide range of support services. Our Silver, Gold and Platinum contracts have been built to match your needs.

If you are interested in purchasing a support contract click >> here << to contact our support manager.

Proposed Services Silver Gold Platinum
Access to Technical Support
Dedicated Service Ressources   Optional
Steering Committee
Incident Investigation
Response Time Commitment
Resolution Time Commitment
24/7 Support and Maintenance
Corrective Release
New Feature Release
Customer Service Requests Reports Optional
Optional Services
On-site Intervention On request
On-site Software Deployment On request

Latest updated pages

K1100 (26.06.2017)
Ezio Flex (26.06.2017)
Ezio Bluetooth Reader (26.06.2017)
CT1100 (26.06.2017)
Bluetooth Readers (15.06.2017)
Ezio Readers (15.06.2017)
Tools (09.05.2017)
Middleware, SDKs, APIs (30.01.2017)
Does ID Prime .NET card support non-Windows system? (19.01.2017)
SafeNet Prime MD 8840, SafeNet Core 8030 (30.12.2016)