CloudEntr - Frequently Asked Questions

CloudEntr is currently available only in the U.S. market.

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Is CloudEntr for business or consumers?

CloudEntr is designed for small to mid-size businesses who want to manage all of the logins that they use to run their business. With CloudEntr you get detailed usage and system reporting, and it allows businesses to easily decide who has access to what, all in a secure manner.

How do I sign up?

Simply register for a Free 30-day trial of CloudEntr. We start everyone out using CloudEntr as a trial so you can make sure it's right for you. Upgrade at anytime from within the product, we don't collect your credit card until you're ready to upgrade.?

How do I know if CloudEntr is right for me?

CloudEntr is right for anyone who has too many passwords, stored unsecured, with no unified access to the sites and applications they belong to. But the easiest way to find out is to register for a 30-day Free Trial and try it out for yourself. There´s no risk, no obligation and no credit card required.

Can I cancel my subscription and delete my account?

Yes, you can cancel at anytime. The person who Registered the Account in CloudEntr can “Delete” their Account at anytime through their ”Manage this Account” screen. There is no long term subscription commitment and if you have a Paid License, you are only charged for the current month you are in.

What happens after my trial expires?

After your 30-day trial is over you will be given the option to upgrade to a paid account. If you chose not to upgrade, your account will go into a limited functionality free mode. This means all your applications, users and credentials will still be accessible via your regular login, but you will not longer be able to add new applications or users or use some of the advanced functions like reporting.

What is required to use CloudEntr?

You need to have access to the Internet, register for an CloudEntr account at www.cloudentr.com, and logon to your CloudEntr account using a computer with a supported browser such as: Internet Explorer v8 and above, FireFox, Google Chrome or Safari.

Can I use CloudEntr on my mobile device?

Yes, we support both Android and iOS, smartphones and tablets.

Does CloudEntr offer support?

During your trial and as a paid account you have access to our Community Support as well as email support. If you you choose not to upgrade to a paid account and the end of your trial you will only have access to Community Support

What browsers and operating systems do you support?

We currently support Chrome, Firefox, Internet Explorer and Safari browsers. A detailed list of the browser versions supported per operating system can be found on our community at https://getsatisfaction.com/cloudentr/topics/official_browser_support_list

If I decide CloudEntr "is not for me", what happens to the information that I entered?

You can delete your account at anytime and uninstall the CloudEntr browser add-on and all of the information you have entered will be purged from the secure CloudEntr storage area. None of your secure login information is retained by CloudEntr and there will be nothing left on your computer.

Can I print out or backup the information I've entered into CloudEntr?

Yes, you can export all of the secure information stored in your Vault (that you have entered or have rights to see) by clicking on the “Export Passwords” link from your Vault. You can then print and save that information by copying it from the export window report.

How does billing work?

All paid subscriptions are billed on a monthly basis automatically to your credit card.  Simple and easy.

Can I cancel my subscription and delete my account?

Yes, you can export all of the secure information stored in your Vault (that you have entered or have rights to see) by clicking on the “Export Passwords” link from your Vault. You can then print and save that information by copying it from the export window report.

What types of payments do you accept?

We accept payment by Visa, Mastercard, American Express and Discover. Payment can be made using any of the above listed credit cards right within CloudEntr.

Is CloudEntr available outside the United States?

Yes, you can register and use CloudEntr from anywhere in the world. Although, the product currently only supports a United States localized version for language, websites, and payment.

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