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List of obsolete products [No Support]

The following products are phased-out and are not supported by Gemalto Technical Support anymore (Note: Drivers for older OS may be still available; please check the Downloads section):
- Readers & Tokens: GemEasyAccess, GemEasyLink, GCR, GemPC4xx, Reflex, Reflex USB, GCI400
- Tools & Applications: MySIMcopier, GemXplore ADMIN¹, GemXplore Developer¹, GemSafe Libraries¹
- Cards: GPK

Note: Please note that not all non-listed product are supported.
¹ - See below for details

Out-of-scope products [No support from Gemalto Techical Support]

The following products are not supported by Gemalto Technical Support, but you have to contact other department for support (see details):
- Readers & Tokens: GCR750-760¹, GCR500¹, Retail Terminals²
- Tools & Applications: GemAuthenticate¹, Ezio/GemSafe eSigner¹, .NET cards DAS³
- Cards: MPCOS², GXG², GemEasy², GemVision², GemShare²

Note: Please note that not all non-listed product are supported.
¹ - See below for details
² - Contact your Technical Consultant for support or Gemalto office/partner
³ - Contact das_support{at}gemalto{dot}com

DRIVERS FOR WINDOWS 7

On Windows 7, you need an additional minidriver for the smart card to be recognized by the system (independently of the reader).
Please go to Microsoft's update page to find the minidriver. The link below will search for available Gemalto minidrivers, but you can search for others too:
http://catalog.update.microsoft.com/v7/site/search.aspx?q=gemalto+minidriver

To install the minidriver:
- download and extract the driver as instructed at http://support.microsoft.com/kb/323166
- in the Windows Device Manager (you might have to insert the card), where you have "Other Device" and "Smart Card" listed with a yellow (!) error symbol, go to "Properties" > "Drivers" and "Install Driver" (or "Update Driver"). When prompted, locate the .INF file that you previously extracted.

If you cannot find a minidriver for your smartcard, then it is probably an older one and it is not natively supported on Windows 7. In that case, you need a middleware, such as Gemalto's Classic Client, which supports older smart cards on Windows 7.

For more information about Gemalto's smartcards, please visit http://www.gemalto.com/products/card_micro.html

Product licensing

For requests related to product licensing (except technical issues), please contact tools_licensing{at}gemalto{dot}com

Product: GemSafe eSigner / Ezio eSigner

For requests concerning GemSafe eSigner, please contact your Software Provider (e.g. your bank). Gemalto does not provide direct support to end-users of this application.

Product: GemAuthenticate / Ezio SA Server

GemAuthenticate and EZIO SA Server are not supported by Gemalto Technical Support. Should you need support for one of these products and you are an end-user, please contact your Software provider. In case you are a Software provider and have contractual support, please contact your technical contact; otherwise, please contact a Gemalto Office and request contractual support.
Gemalto Offices: http://www.gemalto.com/php/office_search.php

Product: GemSafe Libraries

GemSafe Libraries is not supported anymore. It has been replaced by Classic Client (Middleware for the Classic TPC  Java cards).
For more information about Classic Client, please visit: http://www.gemalto.com/products/classic_client/

Product: GemXplore Admin

GemXplore Admin is no longer supported and is now replaced by Card Admin.
For more information about Card Admin, please visit: http://www.gemalto.com/products/card_admin/
If you want to buy Card Admin, please check our webstore: http://boutique.gemalto.com/

Product: GemXplore Developer

GemXplore Developer has been replaced by a new product called Developer Suite and is not supported anymore.
For more information about Developer Suite, please visit: http://developer.gemalto.com or http://www.gemalto.com/products/gemxplore_developer/
If you want to buy our products, please check our webstore: http://boutique.gemalto.com

Product: GCR550 card reader

This product is specific for the German market and is not supported by Gemalto Technical Support.
Service, sales and support is provided by our local distributor:
Grözinger Computer Lösungen GmbH
07143 8430-0
FAX 07143 8430-30

Product: GCR750-760 card reader

This product is specific for the French market and is not supported by Gemalto Technical Support.
Service and support is provided by our local distributors:
NIS
http://www.nis-sante.com/                                       
Phone number: 04 42 36 82 50

or

AVT                       
http://www.avtsesam.com/                                         
Phone number:0891 705 055

Product: GemPC4xx card reader

The GemPC 4xx series has been phased out since 2003, and is now replaced by the PC USB TR and PC Twin Serial.
For more information about our readers portfolio, please visit: http://www.gemalto.com/products/pc_link_readers/
If you want to buy our products, please check our webstore: http://boutique.gemalto.com/

Product: GPK 4000/8000/16000 cards

These cards have been phased out and are not supported by Gemalto Technical Support anymore.
For more information about current portfolios, please visit: http://www.gemalto.com/products/
If you want to buy our products, please check our webstore: http://boutique.gemalto.com

Product: GemEasyAccessXXX card readers

GemEasyAccess readers have been phased out and are not support by Gemalto Technical Support anymore.
For more information about contactless readers portfolios, please visit: http://www.gemalto.com/products/prox_readers/
If you want to buy our products, please check our webstore: http://boutique.gemalto.com