Home » Products-FAQs » IDGo 300-Classic Client » FAQ » How can I use Classic Client in a Citrix or Terminal Service environment?

Last update: 24/10/2013.


How can I use Classic Client in a Citrix or Terminal Service environment?

Applies to

All Classic Client versions. The client computer needs to have a compatible PCSC reader. The server computer OS should be compatible with the Classic Client version.


In a remote environment the smart card use is not simple. The smart card is plugged locally on the client and the processing is performed remotely. The performance can vary extensively depending on your network latency, packet loss rate... Please refer to the Classic Client Administrator guide for more information.

In a remote environment you must install components on both the clients and the server.

On the server side

Install Classic Client

On the client side

Install only the driver of the smart card reader. Make sure that no version of GemSafe or Classic Client is installed.
You can download latest Gemalto drivers from here.

More information

If your network does not have sufficient performances you may want to install Classic Client on the client computers instead of the server. Before doing so make sure that Classic Client has been uninstalled from the server.

Having a card middleware installed on both a server and client is not a supported configuration. It can lead to intermittent issues that are often difficult to troubleshoot.


Modifications to the operating system can lead to unrecoverable errors. Modifications are reserved to advanced users. If you do not feel confident we recommend creating a System Restore Point before performing changes.

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Agostinho, 14-06-12 16:00:
Hi, We purchased some smart cards from Gemalto and only have "classic client" software for Win32. We need it for Windows 64 bit OS. How can we do?
Patrice, 15-06-12 15:37:
The administrator version of Classic Client is only available in 32 bits.
From this administrator version a user setup (.msi file) can be created either in 32 bit or 64 bits.

If the version you have is an administrator one you need to create a user setup. If you already have a user setup you should contact your supplier to get a 64 bit version.
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